Refund policy
Last updated: August 2026
Thank you for shopping with GRANT WOOD LIMITED.
We want you to shop with confidence when purchasing our vise jaw protectors, magnetic jaw caps, universal jaw covers, and other workshop accessories. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging whenever possible.
- Include all accessories, components, and parts originally received.
- Be accompanied by proof of purchase or your order confirmation.
Please contact us before sending an item back so that we can provide the appropriate return instructions.
Items returned without prior approval may not be accepted.
Non-Returnable Items
Products may not be eligible for return if they have been:
- Used or installed.
- Damaged after delivery.
- Altered or modified by the customer.
- Returned incomplete or with missing components.
- Damaged due to improper use or handling.
Custom or personalised products are also not eligible for return unless they arrive damaged, defective, or incorrect.
Nothing in this policy affects any rights you may have under applicable consumer law.
Product Compatibility
Before ordering a vise jaw protector or accessory, please check the dimensions, specifications, materials, and other compatibility information provided on the relevant product page.
If you are unsure whether a product is suitable for your vise or intended application, please contact us before ordering.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging where relevant
We will review your request and work with you to provide an appropriate resolution.
Exchanges
The quickest way to exchange an eligible item is generally to request a return and, once appropriate, place a new order for the vise jaw protector or accessory you require.
Please contact us if you need assistance selecting the appropriate replacement product.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return.
If your refund is approved, it will be issued to your original payment method.
Please note that after a refund has been issued, your bank, card provider, or other payment provider may require additional time to process and display the refund.
Return Shipping
If a return is approved because your product arrived damaged, defective, or incorrect, return shipping costs may be covered by GRANT WOOD LIMITED where applicable.
For returns requested for other reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Please contact us for return instructions before sending any products back.
Order Cancellations
You may request to cancel an order before it has been processed for shipment.
We cannot guarantee that a cancellation request can be completed once order processing has begun.
If your order has already been dispatched, it can no longer be cancelled before delivery. Once you receive it, you may request a return in accordance with this policy and your applicable consumer rights.
Contact Us
If you have any questions about a return, refund, damaged product, or product compatibility, please contact us:
GRANT WOOD LIMITED
61 Scott Road
Grays
RM16 4EJ
United Kingdom
Email: support@GRANTWOODLIMITED.shop
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM